Falcon Ridge Estate Limited 4458779 (Falcon Ridge) is committed to protecting and respecting your privacy. As a company incorporated and operating in New Zealand, we are governed by the Privacy Act 1993 (New Zealand), as amended or replaced from time to time. Further information can be obtained from the Office of the Privacy Commissioner at privacy.org.nz
What is “Personal Information” and How is it Collected?
Personal information means information about an identifiable individual. For example, your name, date of birth, address, email address, telephone number, financial and credit card information, etc. As a wine producer and retailer, personal information is collected from our customers in the normal course of business.
You may give us personal information about you by filling in forms on our Website or in your dealings with us by phone, email, or otherwise. This includes information you provide when you register to use our Website, search for a product on our Website, place an order (online or otherwise), subscribe to services we offer, enter a competition run by us, take up one of our promotions, complete a survey for us, or if you report a problem with our Website or service.
When you use our Website, we may collect usage information such as the country you are in, the IP address you are using, the name of your Internet Service Provider, your browser type and version, the website that referred you to us and the next website you go to, the pages you request, the date and time of those requests, page response times and download or other technical errors.
We reserve the right to collect personal information as permitted or required by law. You reserve the right to not provide us with your personal information, however we may be unable to provide you with information, access to our Website, goods or services without it.
Cookies are data files that many websites store on your computer when and after you access them. Cookies allow website operators to distinguish you from other users of their website, optimise your experience on their site (including access and navigation), and improve the website and quality of services being offered. This is done by recording and compiling user data and tracking usage patterns, which may include personal information. We utilise cookies for users of our Website because we believe it enhances our customer service and your overall experience.
You can disable cookies in your web browser, however this may affect your browsing experience on our Website and other websites (which may not function properly or optimally, or navigation may become difficult) and may result in certain settings or information being lost.
How we Use Your Personal Information
We may use or disclose your personal information for:
- the purposes for which we collected it, including to provide you with information, products or services and to fulfil contracts that arise between you and us;
- related purposes which would be reasonably expected by you, including personalisation and the improvement of your experience with our Website and services;
- other purposes to which you have consented, including marketing communications where applicable; and
In general we collect, use and disclose your personal information so that we can do business together and for purposes connected with our business operations. This means that generally your personal information will only be available to staff of Falcon Ridge Estate Limited or its group of companies. However, in order to fulfil our obligations to you or other legal obligations, we may share your information with business partners, suppliers, sub-contractors, agents, professional advisors or, where required, government departments or similar official bodies. We will only do this to the extent it is reasonably appropriate or necessary to disclose your personal information in the circumstances. Your personal information may be stored or processed at locations outside of New Zealand by us or those we work with.
You have the right to opt in or out of receiving marketing communications from us. Please use the check boxes or subscribe/unsubscribe links where provided. Alternatively, you can notify us of your preferences by email to email@example.com
Your personal information will be retained for a period appropriate to the purposes for which it was collected and as otherwise might be required by law. After such period, your personal information will be either de-identified or permanently destroyed.
We will not sell, share, or rent your personal information to any third party or use your email address for unsolicited mail. Any emails sent by Falcon Ridge will only be in connection with the provision of agreed goods and services.
Your Right to Access Your Personal Information
You are entitled to access the personal information we hold about you, and to correct or update your personal information on our records. In order to ensure that the person requesting access or making the change is the individual concerned (and not a third Party) we may request that suitable identification is provided. The law provides certain exemptions to the granting of access to personal information and we will advise you if one of those exemptions applies. Whilst there is no charge for requesting access to your personal information, an administration fee may be payable for the time spent by our staff in preparing and providing the information to you.
Please address requests for access to, or the correction or updating of, your personal information to firstname.lastname@example.org
Place of Business:
Falcon Ridge Estate Limited
5 Higgins Road
Falcon Ridge Estate Limited
63 Fort Street
Or email: email@example.com
We hope to offer you a first class customer service experience in all of your dealings with Falcon Ridge Estate Limited.